Nghiên cứu tác động của khiếm nhã mạng đến trạng thái kiệt quệ cảm xúc của nhân viên trong tổ chức làm việc trực tuyến
Từ khóa:
Khiếm nhã mạng, kiệt quệ cảm xúc của nhân viên, lý thuyết tự quyết, lý thuyết bảo toàn nguồn lực, môi trường làm việc trực tuyếnTóm tắt
Mục tiêu nghiên cứu của bài báo là tìm hiểu sự tác động của hành vi khiếm nhã mạng tới tình trạng kiệt quệ về cảm xúc của nhân viên. Nghiên cứu thực hiện khảo sát với 326 nhân viên làm việc trực tuyến tại các doanh nghiệp ở Việt Nam. Kết quả phân tích PLS-SEM cho thấy hành vi khiếm nhã mạng đã ảnh hưởng tích cực đến xung đột về vai trò, mơ hồ về vai trò và tác động cùng chiều với tình trạng kiệt quệ về cảm xúc của nhân viên. Từ những kết quả nghiên cứu được, nhóm nghiên cứu đề xuất các giải pháp dựa trên lý thuyết tự quyết, lý thuyết về bảo toàn nguồn lực.
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