Sử dụng phương pháp phân tích thứ bậc mờ (FAHP) để xếp hạng các nhân tố ảnh hưởng đến ứng dụng công nghệ điện toán đám mây tại các ngân hàng Việt Nam
Từ khóa:
Công nghệ điện toán đám mây trong ngân hàng, xếp hạng nhân tố ảnh hưởng, phương pháp phân tích thứ bậc mờ (FAHP), khung lý thuyết TOEHTóm tắt
Công nghệ điện toán đám mây (Cloud computing) được ứng dụng rất nhiều trong lĩnh vực ngân hàng. Nhờ đó, các ngân hàng có thể tăng tốc độ xử lý và khả năng xử lý dữ liệu trong công việc. Mục tiêu của bài báo này là xác định các nhân tố ảnh hưởng đến việc áp dụng công nghệ điện toán đám mây dựa trên khung lý thuyết TOEH (Technology - Organization - Environment - Human) và đánh giá mức độ quan trọng của nhân tố này trong lĩnh vực ngân hàng bằng cách sử dụng phương pháp phân tích thứ bậc mờ (Fuzzy Analytic Hierarchy Process - FAHP). Kết quả nghiên cứu chỉ ra rằng trong 15 nhân tố thì các nhân tố sự tin tưởng của khách hàng, môi trường pháp lý, an toàn và bảo mật thông tin là những nhân tố quan trọng nhất để áp dụng công nghệ điện toán đám mây trong ngân hàng. Các thảo luận và đề xuất cũng được trình bày. Kết quả của nghiên cứu là tài liệu tham khảo cho các nhà cung cấp dịch vụ công nghệ thông tin, các nhà quản lý và các cơ quan chính phủ trong việc thúc đẩy sử dụng các công nghệ tiên tiến trong lĩnh vực ngân hàng tại Việt Nam.
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